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Terms and conditions

PRICES & VAT
All prices in this catalogue are in 's sterling Trikebitz is a trade site and as such all prices are exclusive of VAT. Value added Tax is calculated and added on at the checkout where you will have an oppertunity to abort the order process. Prices and terms & conditions set out in this online store and any associated literature are correct at the time of going to print. On the rare occasion where there is an error, we will do our best to inform you at the earliest opportunity when your order is placed. All products are subject to availability. PLEASE NOTE: Although we aim to keep prices stable, circumstances beyond our control (including changes in rates of taxation e.g.: VAT, currency fluctuations or inflationary cost increases) may cause price changes up or down.

 

TITLE OF GOODS

The title and ownership of all goods remain the property of Rhino trikes until all payment has been received and funds cleared.

PAYMENT
Payment can be made securely using one of the following methods: 1) Credit/Debit cards. 2) Paypal online payment agent. 3) Pre pay invoice and cheque or postal order / Bankers draft / Building society cheque. Please make payable to Rhino trikes ensuring all details are correct with valid bankers card number, expiry date, full name, address and telephone number printed clearly on the reverse. Any cheques issued without a cheque guarantee card will be cleared before goods are dispatched. We do advise customers not to send any cash through the post, as Rhino trikes will not be held responsible for any losses.

GUARANTEE
All our products are guaranteed against manufacturing defects for 12 months from date of purchase if fitted by us at our premises otherwise they are only covered against manufacturing defects on a return of post by prior arrangement basis. We accept no liability for items damaged through inappropriate fitting. It should be noted that most of our parts are of a universal fitment nature and therefore great care must be taken to ensure that on fitting, items are adjusted or altered in such a way as to prevent undue stress from fasteners. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be considered after inspection of the item.

AVAILABILITY
We aim to hold all items in stock, however should an item be more popular than we expected, there may be occasional delays when ordering. If this does occur then an advice note will be attached with your invoice. Sometimes we may experience difficulties with the supply of certain products and may therefore provide a substitute of the same or better quality at no extra cost. If we are unable to supply ordered items within a reasonable time, a full refund will be provided.

PART DELIVERY / DAMAGED GOODS
All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 72 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.

RETURNS PROCEDURE

You are entitled to return goods for a full refund within 7 days of receipt. Excluded from this are goods made for you to your specifications which are otherwise correctly supplied or universal fitment goods correctly supplied, in any instance the procedures below must be followed.
All goods returned must be clearly labeled and have full documentation enclosed including reason for return. All returnable goods must be reported to the company. Goods returned without any notice will not be accepted. Carriage charges are non refundable unless goods are faulty  or incorrectly supplied. All goods must be returned at the senders expense in the first instance. 

SPECIFICATION
Every effort has been made to ensure that the specifications in this catalogue are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we'll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published or that goods will prove suitable for your unique application.

STATUTORY RIGHTS
These terms and conditions do not effect your statutory rights as a customer.


For customer enquiries or complaints please contact our head office: Rhino trikes Church Street Winsham Somerset TA204JD or email: sales@trikebitz.com

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